Shipping & Cancellation Policy

Shipping & Cancellation Policy

Processing & Shipping

• Orders are usually shipped within 24–48 hours (excluding public holidays).
• Around 90% of orders ship within 24 hours.
• Delivery typically takes 3 – 7 business days, depending on location.
• Bulky, liquid, or aerosol items (e.g., canvas rolls, sprays) may take 4 – 8 business days via surface transport.

Domestic Shipping Rates

• Free shipping for orders above ₹499.
• Orders below ₹499 will incur standard shipping charges, visible at checkout.

Tracking

• Tracking details are shared via email/SMS once the order ships.
• Tracking information may take up to 24 hours to update.

Cancellations

• To cancel an unshipped order, contact us via email at brustro@creativehands.in or WhatsApp at +91 7980597524.
• Cancellation requests should be made before the order is dispatched. Once the order is shipped, cancellation is no longer possible, and standard return procedures will apply.
• Cancellation requests are processed within 24–48 hours.
• Refunds are initiated immediately after approval and may take 5–7 business days to reflect.

·         We advise customers to double-check their order details at the time of purchase to avoid delays or complications with cancellations.

*Brustro reserves the full right to modify, update, or amend the terms and conditions outlined in this policy at any time, at its sole discretion. Any changes will be effective immediately upon posting and will apply to all current and future orders. We encourage customers to review our policies periodically to stay informed of any updates or revisions.