Refund policy

Refund Policy

  1. Refund Eligibility:

    • Refunds are only applicable within 20 days from the date of purchase.
    • To be eligible for a refund, the item must be unused and in the same condition as received.

  2. Non-Refundable Items:

    • Some items are non-refundable, including gift cards, downloadable software, and perishable goods.

  3. Refund Process:

    • To request a refund, please contact our customer service team at brustro@creativehands.in.
    • Provide your order number and reason for the refund request.
    • Our team will review your request and notify you of the approval or rejection of your refund.

  4. Refund Approval:

    • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 20 days.

  5. Late or Missing Refunds:

    • If you haven’t received a refund yet, please check your bank account first.
    • Contact your credit card company or bank, as it may take some time before your refund is officially posted.

  6. Exchanges:

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

  7. Shipping:

    • To return your product, mail it to: brustro@creativehands.in.
    • You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.

  8. Contact Us:

    • If you have any questions regarding our refund policy, please contact us at +91 7980597524 (WHATSAPP ONLY) .