Return policy


  1. Introduction: Start with a brief introduction about the purpose of the return policy and its importance for the customers.

  2. Eligibility: Clearly state who is eligible for returns. For example, mention if only unused items in their original packaging can be returned.

  3. Time Frame: Specify the time frame within which returns are accepted. For instance, returns may be accepted within 30 days of purchase.

  4. Condition of the Item: Explain the condition in which the returned item should be. This could include items being unworn, unwashed, and with tags still attached, depending on the type of product.

  5. Return Process: Provide clear instructions on how customers can initiate a return. This could include contacting customer service, filling out a return form, or initiating the return through an online portal.

  6. Refund or Exchange: Explain whether customers will receive a refund for the returned item or if they can opt for an exchange.

  7. Return Shipping: Clarify who will be responsible for the return shipping costs - whether it will be covered by the customer or by the company.

  8. Exceptions: Mention any exceptions to the return policy, such as final sale items or personalized products that cannot be returned.

  9. Customer Support: Provide contact information for customer support in case customers have any questions or need assistance with the return process.

  10. Conclusion: Brustroshop is always thinks about the quality of products and we don't hesitate to reconsider exchanging or returning the buyer's products.