FAQ

1. What is Brustro?
Brustro is a leading art materials brand offering premium-quality products for artists, students, and creative professionals — from paints and brushes to sketchbooks and markers.

2. Where can I buy Brustro products?
You can purchase Brustro products from our official website, major e-commerce platforms like Amazon, Flipkart, and from authorised art retailers across India.

3. Are Brustro products suitable for beginners?
Yes! Brustro offers a wide range of materials catering to all levels — from hobby artists and students to professionals.

4. Are Brustro paints non-toxic?
Yes, all Brustro paints are non-toxic and safe for use, complying with international safety standards.

5. Can I get samples before purchasing in bulk?
We currently do not offer product samples, but you can reach out to our customer support for guidance on the most suitable products for your needs.

💻 Orders & Shipping

6. How long does delivery take?
Orders are usually processed within 1–2 business days and delivered within 5–7 working days depending on your location.

7. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery status.

8. Do you ship internationally?
At present, Brustro ships within India only. International shipping options will be announced soon.

💰 Returns & Refunds

9. What is your return policy?
If you receive a damaged or incorrect item, you can request a return or replacement within 7 days of delivery.

10. How long does it take to get a refund?
Refunds are processed within 5–7 working days after the returned product is received and inspected.

✉ Customer Support

11. How can I contact Brustro for queries or collaborations?
You can reach us via the Contact Us form on the website or email us at (brustro@creativehands.in).

12. Can artists collaborate with Brustro?
Yes! We love working with artists and creators. You can share your profile and work samples with us at (brustro@creativehands.in).