Brustro Refund & Return Policy

Refund & Return Policy

At Brustro, we want every order to bring you joy. If something isn’t right, we’ll fix it promptly.

Eligibility

You can request a return or refund within 7 business days of receiving your order if:

• The product is damaged, defective, or incorrect.

Note: Items under Paper, Books & Boards and Clearance Sale are not eligible for return unless received damaged.

How to Request a Return/Refund

Contact us within 7 business days of receiving your order via:
📧 Email: brustro@creativehands.in
📱 WhatsApp: +91 7980597524 (10 AM – 7 PM, Mon–Sat, WhatsApp only)

Please share:

• Order ID
• Delivery address
• Issue details
• Unboxing video and clear images of the issue (mandatory)

Return Pickup & Inspection

• Reverse pickup will be arranged within 3–4 business days of approval.
• Items must be securely packed for transit.
• Once inspected, we’ll notify you about approval or rejection.

Refund Process

• If approved, refunds are processed within 5 to 7 business days.
• Your bank/UPI/card provider may take an additional 3–5 business days to reflect the credit.
• For COD orders, our team will collect bank/UPI details, and refunds will follow the same timeframe.

*Brustro reserves the full right to modify, update, or amend the terms and conditions outlined in this policy at any time, at its sole discretion. Any changes will be effective immediately upon posting and will apply to all current and future orders. We encourage customers to review our policies periodically to stay informed of any updates or revisions.