Replacement Policy

Replacement Policy

• Valid within 7 days of delivery for damaged, defective, or incorrect products.
• Approved replacements are dispatched within 5–7 business days.

Non-Refundable Items

• Clearance items and gift cards.
• Shipping charges for voluntary returns (if applicable).

Replacement for Non-Damaged Items

·         If a customer wishes to replace a product that is not damaged or defective, such as an item ordered by mistake or a wrong selection, replacements will only be processed if the customer agrees to bear the courier/shipping charges for returning the product to us.

·         Once the returned product is received, we will arrange the replacement of a product of their choice. (Replacement will only be arranged from our end if we receive the product back in its Mint condition.)

·         Any price difference between the originally purchased item and the replacement item will be communicated and agreed upon with the customer via WhatsApp.

·         Payment for any price difference must be completed before we dispatch the replacement from our end

*Brustro reserves the full right to modify, update, or amend the terms and conditions outlined in this policy at any time, at its sole discretion. Any changes will be effective immediately upon posting and will apply to all current and future orders. We encourage customers to review our policies periodically to stay informed of any updates or revisions.